Refund policy

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Last Updated: July 2026

 

Thank you for shopping at MysteryBoxTCG! We really value your trust and are committed to always providing you with genuine, authentic, high-quality Pokémon cards and merchandise.

 

1. No Returns Accepted

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Because of the nature of our products and to maintain the high morality of our items, all sales are final. We do not accept returns. ( Unless items are returned to us in the same condition they were sent.
refunds will be given upon us receiving the item.
if the item or items are in anywhere manipulated, damaged. or tampered with we withhold the right not to refund the item.

We kindly ask all of our customers to review their orders carefully before completing a purchase. being sure to check multiple times as to avoid mistakes. If you have any questions about our products product, feel free to contact us before ordering.

 

2. Refunds

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Refunds will only be issued in cases where an error occurs due to a mistake that we make, such as:

• Receiving a damaged/faulty item (proof required)

• the wrong item being received

In this circumstance, please contact to us within 14 days of receiving your order. We’ll work with you to find a achievable solution.

 

3. Non-Refundable Items

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All products are considered non-returnable and non-refundable, except in the limited cases outlined above. This includes but is not limited to:

• Opened or damaged booster packs or boxes

• Sealed products that have been opened

• Customized or altered items

 

4. Order Cancellations

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Orders may be cancelled within 48 hours of placement. After that period, if the order has been processed and/or shipped, it cannot be cancelled or refunded.

 

5. Contact Us

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If you believe you received an incorrect or damaged item, or have any concerns, please contact us. We're happy to help and ensure you maintain a high level of satisfaction and trust.

MysteryBoxTCG reserves the right to update this policy at any time.